Refund & Returns Policy

Last updated: September 18, 2026

This policy explains how returns, exchanges and refunds work at SUPPATHLET. It applies to every order placed through this store. Nothing here limits any statutory right you have under the consumer law that applies where you live.

The short version

  • You have 30 days from the day your order is delivered to request a return.
  • Because we sell food supplements, we can only accept returns of products that are unopened, unused and with the factory seal intact.
  • If we sent you the wrong item, or it arrived damaged, we cover the cost of putting it right. Contact us within 7 days of delivery.
  • Refunds go back to the original payment method within 10 business days of us receiving and inspecting the return.

Why opened supplements cannot be returned

Creatine powder and whey protein isolate are ingestible products. Once a tub has been opened, the seal broken or the safety film removed, we have no way to verify how it was stored or handled, and we will not resell it to another customer. For that reason, opened products are not eligible for return or refund except where the product is faulty or where the law where you live requires otherwise.

This is a health and safety limit, not a commercial one. If you think a product you have opened is defective, contact us before disposing of it — see Damaged, faulty or incorrect items below.

What is eligible for return

A product can be returned if all of the following are true:

  • You request the return within 30 days of delivery.
  • The product is unopened, with its original factory seal and safety film intact.
  • The product is in its original packaging, in resalable condition.
  • You can provide the order number or the email address the order was placed with.

What is not eligible for return

  • Any product that has been opened, used, or has had its seal or safety film broken, unless it is faulty.
  • Products returned more than 30 days after delivery.
  • Products damaged after delivery through storage, handling or use.
  • Gift cards.
  • Products marked as final sale at the time of purchase.

How to start a return

  1. Email us at ansenzin@gmail.com with your order number and the item or items you want to return, and tell us why.
  2. Wait for our reply before sending anything back. Returns sent without prior authorization cannot be processed and may not be refundable.
  3. We will confirm whether the return is accepted and give you the return address and instructions.
  4. Pack the product so it arrives in the condition it left in, and send it using a tracked service. Keep your proof of postage until the refund has been issued.

Who pays for return shipping

  • Change of mind: you cover the return shipping cost. The original shipping charge on your order is not refunded.
  • Our error, or a faulty product: we cover the return shipping cost, and we refund the original shipping charge in full.

Damaged, faulty or incorrect items

Inspect your order as soon as it arrives. If an item is damaged in transit, defective, or is not what you ordered, contact us within 7 days of delivery at ansenzin@gmail.com with your order number and clear photographs of the product, the packaging and any damage. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Please do not dispose of a damaged or faulty item until we have confirmed what to do with it.

Refunds

Once your return arrives and has been inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds to your account; that part is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact us at ansenzin@gmail.com and we will chase it with you.

Exchanges

The fastest way to exchange a product — for example, to change the flavor of a whey protein isolate that is still sealed — is to return the original item under this policy and place a new order once the return is approved. This avoids the item you want selling out while the return is in transit.

Cancelling an order

If your order has not yet been dispatched, contact us immediately at ansenzin@gmail.com and we will cancel it and refund you in full. Once an order is in the hands of the carrier it cannot be cancelled, and it is treated as a return under this policy.

Contact

SUPPATHLET
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: ansenzin@gmail.com