Shipping Policy
Last updated: September 18, 2026
This policy sets out how SUPPATHLET orders are processed, dispatched and delivered. Shipping options, rates and delivery estimates are always calculated for your delivery address and shown to you at checkout, before you pay. Nothing is added after that point.
Order processing
Orders are picked and packed on business days, Monday to Friday, excluding public holidays. Most orders are dispatched within 1–2 business days of payment being confirmed.
Orders placed on a weekend or public holiday are processed on the next business day. During launches, promotions or peak periods, processing can take a little longer; if your order is affected we will email you rather than let you wonder.
Delivery estimates
Once your order leaves us, delivery time depends on the service you chose at checkout and on your address. The estimate shown at checkout is the carrier’s, and it is an estimate rather than a guarantee. Carrier delays, weather, customs inspections and incorrect addresses are outside our control.
If your order has not arrived within 10 business days of the carrier’s estimate, contact us at ansenzin@gmail.com with your order number and we will open an enquiry with the carrier.
Shipping rates
Rates are calculated at checkout based on your delivery address and the weight of your order. We do not mark up shipping as a hidden margin, and we do not add handling fees after checkout. What you are shown before you pay is what you pay.
Tracking
When your order is dispatched you will receive a confirmation email with tracking information, where the service you selected includes it. Tracking can take up to 24 hours to show its first scan after the label is created — this is normal and does not mean the parcel is lost.
Delivery addresses
We can only ship to the address entered at checkout. Please check it carefully before paying, including apartment, suite and unit numbers. We cannot redirect a parcel once it has been handed to the carrier.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected in time, we will contact you. You can choose a refund for the value of the products, less the original shipping cost, or pay for re-delivery.
International orders, duties and taxes
Where we ship internationally, your order may be subject to import duties, taxes and customs clearance fees charged by the destination country. These are set by that country, not by us, and they are your responsibility as the importer of record. They are not included in the price you pay at checkout unless your checkout explicitly says so.
Customs authorities may open and inspect parcels, and this can add time to delivery. If a parcel is refused at customs or abandoned, we cannot refund the shipping cost.
Lost, stolen or damaged parcels
If tracking shows a parcel as delivered but you do not have it, check with anyone else at the address and with your neighbours first, then contact us at ansenzin@gmail.com within 7 days of the recorded delivery date. We will open an enquiry with the carrier and work with you towards a resolution.
If a parcel arrives visibly damaged, photograph it before opening it where you can, and contact us within 7 days of delivery. Damaged goods are handled under our Refund & Returns Policy.
Storage of supplements in transit
Creatine powder and whey protein isolate are shipped sealed and are stable at normal transit temperatures. On arrival, store each product as directed on its packaging — whey protein isolate sealed, in a cool, dry place.
Contact
SUPPATHLET
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: ansenzin@gmail.com